Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions and services offered via ClassQ by Lexos Security, a platform owned and operated by Lexos Security. The platform provides web-based access to our educational and organizational software tools and services.

1. Nature of Subscription

ClassQ is a web-based application, and our services are delivered instantly after a subscription is processed. Due to the nature of digital services and ongoing access to the platform, we do not offer refunds once a subscription has been activated. We recommend that you carefully review the features and capabilities of the product before purchasing a subscription.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • The subscription payment was successfully processed, but access to the service was not granted.
  • The service is significantly different from the description or features as outlined on the product page.
  • The service is experiencing critical issues or downtime that prevent its use for an extended period, and no alternative solution is provided.

3. How to Request a Refund

If you believe your situation qualifies for a refund, please contact our support team within 7 business days of the subscription start date. To request a refund, include the following details:

  • Subscription ID
  • Payment reference number
  • A detailed description of the issue you are facing

Please send your refund request to: support@lexos.in

4. Refund Process

Once we receive your refund request, our team will evaluate your claim. We will notify you of the decision regarding your refund request. If your refund is approved, it will be processed and returned to your original payment method within 7–10 business days. Please note that the processing time may vary depending on your payment provider or bank.

5. Subscription Cancellation

For subscription cancellations, you can cancel your plan at any time through the platform’s settings. Cancellations will stop the renewal of your subscription for the next billing cycle but will not result in a refund for the current billing period. Subscriptions are non-refundable after the service has been activated.

6. Policy Updates

Lexos Security reserves the right to amend or update this Refund & Cancellation Policy at any time. Any changes will take effect immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any modifications.

7. Contact Us

If you have any questions, need support, or have inquiries regarding refunds, cancellations, or other concerns, please contact us:

  • Email: support@lexos.in
  • Phone: +91 9067311101
  • Address: 52, Somnath Society, Near Janta Bazzar, Borsad – 388540, Gujarat, India